Delivery Policy

DELIVERY

UK DELIVERY

The OBD Shop Dispatch Team will endeavor to get all orders placed before 11:45AM picked, packed and dispatched via the customers chosen delivery method on the same day. Orders placed after 13:00pm will be dispatched the following day at the latest.

No order will be dispatched until we have received cleared payment. There are several delivery options available to you which can be selected at checkout.

We only insure 1st class or recorded delivery parcels to a maximum value of £40.00. We will not reimburse any more than this under any circumstance. If the value of the order is over this amount we strongly urge you to use our courier service.

In the event of a missing parcel royal mail do no begin an investigation until 15 days after the expected delivery date. Therefore The OBD Shop will not replace any missing parcels until after this time.

England, Wales, Mainland ScotlandDelivery TimeValue of Order(not including VAT.)Cost
Royal Mail 1st Class1-2 daysUp to £200£7.50 or FREE on selected items
Royal Mail 1st Class Recorded1-2 daysUp to £99.99Over £100-£200£9.50 or FREE on selected items
Royal Mail Special Delivery by 9amNext Working DayBased on weight:0 to 0.49 KG0.5 to 0.99 KG 1 to 2 KG £14.99 / £17.49 / £19.99
Royal Mail Special Delivery by 1pmNext Working DayUp to £99.99£13.00
Royal Mail Special Delivery Saturday GuaranteedNext Day (Incl Sat)Up to £99.99£100- £199.99£200 – £299.99£300+£9.50 / £11.50 / £13.50 / £15.50
Interlink Next Working DayNext Working DayUp to £99.99£100+£8.50 or FREE on selected items
Interlink Next Working Day by 10amNext Working Day by 10amN/A£12.50
Interlink Next Working Day by 1pmNext Working Day by 1pmUp to £349.99£350+£7.00 or FREE on selected items
Northern Ireland, Scottish Highlands & Remote IslandsDelivery TimeValue of OrderCost
Royal Mail 1st Class1-2 daysUp to £200£7.50 or FREE on selected items
Royal Mail 1st Class Recorded1-2 daysUp to £99.99Over £100-£200£9.50 or FREE on selected items
Royal Mail Special Delivery by 9amNext Working DayBased on weight:0 to 0.49 KG0.5 to 0.99 KG 1 to 2 KG £14.99 / £17.49 / £19.99
Royal Mail Special Delivery by 1pmNext Working Day by 1pmUp to £349.99£350+£13.00
Royal Mail Special Delivery Saturday GuaranteedNext Day (Incl Sat)Up to £99.99£100- £199.99£200 – £299.99£300+£9.50 / £11.50 / £13.50 / £15.50
Exceptions to Delivery Times & Rates Shown Above;
Highlands & Remote Areas Zone 1Applies to addresses in the following post code areas; MainlandAB30-56, IV21-28, 40, 52, 54, KW1-14, PA28-38, PH15, 17-26, PH31-40, PH49, PH50 IslandsGY9, HS1, HS3, HS5, HS6, HS7, HS8, HS9, IV41-51, 55-56, KA27, KA28, KW15, KW16, PA20 0&9, PA41, PA42-49, PA60, PA77, ze1
Royal Mail Special Delivery 1 working day by 5:30pmNext Working Day by 5:30pmUp to £149.99£150+£13.00
Highlands & Remote Areas Zone 1Applies to addresses in the following post code area; GY1, GY9, HS2, PA61, PA62-75, PA78, ZE2-3
Royal Mail Special Delivery 2 working days by 5:30pm2 Working Days by 5:30pmUp to £149.99£150+£8.00
We can’t guarantee delivery by 9am for the following postcodes.BD23 – 24, BT35, BT44, BT47, BT51, BT53, BT54, BT70, BT71, BT76, BT77, BT81, BT92, BT93, BT94, DG9 (7 & 9), GY1 (Guernsey), GY2 – 8, HG3, IM2 – 9, IV2 – 20, IV30 -32, IV36, IV63, LA18, LA20, LD1 -4, LD6, LN4-6, LN10, PA20-27, PH16, PL29(3), PO30, SY25, TR12, 13, 17-26, YO41, YO43, YO51, YO60, YO61, YO62

WORLD WIDE DELIVERY

The OBD Shop aim to dispatch all orders placed by international customers before 11.45am GMT the same day via the customer’s chosen delivery method.

The cost of delivery will vary depending on the delivery location, weight of the parcel and the value of the order. All of your available delivery options and a live delivery price will be shown as you proceed through the checkout process so that you can select the service that best meets your needs.

Please note that orders will not be dispatched until cleared payment has been received.

FEDEX

International customers can select one of our FedEx Courier services. We believe that this is the quickest and most cost effective way of the customer receiving the goods they have purchased.

In order to make this courier service as cost effective as possible The OBD Shop also offer a discount based on the value of the customer’s order. These discounts will automatically be included in your order at checkout.

FEDEX DISCOUNTS

VALUE OF ORDERDISCOUNT
£0.00 to £99.99-£1.00
£100 to £199.99-£5.00
£200 to £299.99-£7.50
£300 to £399.99-£10.00
£400 to £499.99-£12.50
£500 to £749.99-£15.00
£750 to £999.99-£20.00
£1000 to £99999.99-£25.00

INTERLINK – GEOPOST

European customers will have the option to select our Interlink GeoPost Economy service.

This is a 2-7day delivery service dependant on location and the maximum weight allowed using this service is 10kg.

If this service is available to you the live price for your parcel will show as you go through checkout.

When you select this service you will receive a text message on the day of delivery that will inform you of an hour time slot that your parcel will be delivered.

CUSTOMS INFORMATION

Payment of import duties & charges are the responsibility of the customer. The OBD Shop accept no liability for fines incurred or loss of orders due to unpaid taxes and charges. The OBD Shop has no control over these charges and should the customer fail to pay the required charges the customer will be liable to pay any costs incurred in order to return the parcel back to us or to have it destroyed. Unless The OBD Shop receive the products back we will not issue a refund. If a commercial invoice is required please speak to one of our sales assistants who will happily add this note to your account.

INSURANCE

The insurance value for lost or damaged parcels will be the equivalent to what is declared on the customs invoice, please bear this in mind when requesting a commercial invoice.

If you believe that your package is damaged please sign for it as damaged. Keep the original packaging and take a photograph of the parcel before it has been opened. You must then report it to The OBD Shop within 24 hours of receipt and we can then process a claim with the courier on your behalf.

If you believe your parcel has been lost, please contact our sales team who will be able to track the item and process a claim should this be required.

PAYMENT

Please be aware that we do not accept credit or debit card payments for the first two orders placed on international accounts for security purposes. The first two orders must be paid for via PayPal or bank transfer. We must wait for cleared payment before we dispatch items therefore there may be a delay in dispatch of orders paid for via BACS or PayPal. Once we have a credit/debit card stored on file for your account any order placed before 3pm GMT will be dispatched the same day. Please note: Out of stock items on International orders will automatically be cancelled unless you have requested that they are back ordered.

Please be aware that if you are VAT registered in the UK we will require your VAT number for verification before we can remove the VAT from your account. Please inform a The OBD Shop sales assistant who will be able to arrange this for you.

CONTACT US

We have a dedicated Skype contact for international customers (TheOBDshop). This is available during our office opening hours 10:00am – 5pm GMT Mon-Fri.

We also have live web chat available via our website www.TheOBDshop.co.uk during office opening hours.

Please be aware that the The OBD Shop office will be closed on UK Bank Holiday dates and weekends.